FAQ

Do you ship internationally?

Yes! I will ship to anywhere in the world.

 

Do you sell wholesale?

Yes! If you are a shop who is interested in discussing carrying my pieces please email hello@alimunn.com :)

 

How does shipping work?

For all silver and bronze jewellery, shipping costs $20 CAD.

This includes tracking within North America.

For tracked shipping on silver/bronze orders outside of North America please contact me at: hello@alimunn.com

For all fine jewellery shipping is $75 CAD. This includes tracking internationally.

All orders will be shipped via Canada Post or FedEx.

 

What if I live in Vancouver? Can I pick up my order?

Yes! If you live in Vancouver and would prefer to pick up your order from my Gastown studio, please enter the code “LOCALLOVE” upon purchase. This will deduct the shipping charge from your order, and I will email you when your piece is ready for pickup!

 

Returns/Cancellations? 

Unfortunately all pieces in the online shop are made to order, and so returns cannot be accepted or orders cancelled once they have been put into production.

This includes all Ready To Ship and custom jewellery orders. If you are seeking a return for a piece that has been ordered in the wrong size, please see below for my resizing policy.

 

I need a ring ASAP! What do I do?

Although each piece is handmade and does usually require production time of up to 4 weeks, I will do my best to accommodate any rush requests! I also have a selection of samples that are ready to ship next business day. These pieces are in limited gemstone options and sizes, so please email me to see what is available!

 

Do you charge taxes?

For all orders within British Columbia I am required to charge 12% GST/PST, and 5% Federal Tax for orders in the rest of Canada.

 

Please check your country’s international import policies before ordering, as any taxes, customs or duties charges are the responsibility of the receiver.

 

I ordered a ring that doesn’t fit! What do I do?

Oh no! You can take your ring to be resized locally, or I am happy to resize it for you.

If you would like to have another jeweller resize the ring, please understand that I am unable to be responsible for any damages that it may incur while being worked on.

If you would like to have me resize it, please email me to coordinate shipping back and forth.

I am happy to resize silver and bronze rings for a fee of $20, plus tracked shipping expenses to and from my studio.

For fine jewellery, in addition to the shipping expenses there is a $50 resizing fee to go down in size and sizing up begins at $70.

 

I love one of your rings! It is possible to get it with a different gemstone?

Yes! Please email me to discuss all metal and gemstone customizations.

 

I have an old ring I am interested in reworking, is this possible?

Yes! I am happy to reuse existing stones and gold. Please email me to discuss!